Tuesday, 02 August 2011
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American Credit Card Processing Electronic Payments Data
Electronic payments, which are the payments submitted over a card network (e.g. Visa, MasterCard, etc.) or over the ACH system made up more than 75 percent of all non-cash American credit card processing payments by count and more than 50 percent by amount in 2009. The number of electronic transactions rose by 9.3 percent on average a year from 2006 to 2009. The ratio of electronic payments to total non-cash transactions increased from 67.9 percent to 77.6 percent for the examined period. The total number of electronic payments increased by 6.0 percent a year, jumping from 45.1 percent in 2006 to 56.3 percent in 2009.More than a half (60 percent) of all non-cash American credit card processing transactions in 2009 were placed with debit, prepaid or credit cards, comprising 4.8 percent of the aggregate. In contrast, ACH transactions made up 17.5 percent of non-cash payments and 51.4 percent of the total volume. The number of ACH transactions rose by 9.4 percent a year from 2006 to 2009, up from 14.6 billion items in 2006 to 19.1 billion in 2009. Intermediary information show that ACH growth slowly decelerated: the number of ACH items increased more rapidly early in the 3-year period than at the end. ACH payments in 2009 exceeded the ones in 2006 by 4.5 billion. The number of cashed checks in 2009 (3.3 billion) was bigger than the one in 2006 (2.6 billion) but dropped from 17.7 percent to 17.3 percent of total ACH payments. ACH American credit card processing payments were $37.2 trillion dollars in 2009, 20.0 percent higher than the $31.0 trillion calculated in 2006. In 2009 ACH comprised 51.4 percent of the total amount of all non-cash payments, up from only 40.9 in 2006. The total of ACH transactions in 2009 was $6.2 trillion higher than in 2006, while the aggregate amount of non-cash payments came to $3.5 trillion lower in 2009 than in 2006. Credit cards were the only electronic payment method to register a fall in use from 2006 to 2009 (a drop of 0.2 percent a year on average). There were 21.6 billion credit card payments in 2009, 151 million under the number measured in 2006. By amount, credit card transactions totaled $1.9 trillion in 2009, down from the $2.1 trillion calculated in 2006. This fall in credit card usage may have been a result of the economic recession and may not necessarily point to permanent changes in the financial behavior of consumers and American credit card processing businesses. To give you an idea, the rate of consumer revolving debt in the U.S. increased in every month from January 2006 to its highest level measured in August 2008, before declining in each of the following months through November 2010. Debit card transactions sustained their double-digit increase from 2006 to 2009 and comprised 34.8 percent of all non-cash transactions in 2009 (2.0 percent by amount). Total debit card payments jumped by 14.8 percent per year during the evaluated period.
Monday, 25 July 2011
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Merchant Credit Card Account Pricing Problems
Listed below are some common merchant credit card account issues with pricing and payments:- The problem with refunds. Where does the interchange fee go when you issue a refund transaction? In theory the card issuing bank would return that charge to the merchant. In reality, though, the issuer returns the interchange back to the processor, and in a good many cases the acquirer then ends up holding on to the returned fees. If your refunded sales make up a substantial portion of your aggregate sales, this missing refunds can quickly add up. If your processor charges you, say, a 2.15% discount rate and you are experiencing an average of 10% refunds, anf if the interchange fees are not returned to you, this 2.15% can actually become an actual rate of 3% or higher. Of course, the average transaction ticket has to be considered in this calculation, however you can easily understand the possibility for these costs to add up.
- The problem with fast-batch authorization requests. Many merchant credit card account service providers offer some type of the so-called "fast-batch" authorizations, which provide for a real-time payment processing by Visa and MasterCard, without having to deposit transaction files and then pick them up later. If you are using, for instance, a dial-up connection for your terminal, and the batch transmission is interrupted, the batch will need to be re-transmitted at a later point, which can lead to the transaction being authorized a second time or a third time, etc., and you will of course be paying for this. What's worse, your customer's credit card limit will be reduced every time the authorization request is re-sent. A good rule of thumb for authorizations is for the requests to be kept below 110% of the overall sales (meaning that for every 10 sale transactions you should have up to 11 authorizations, which should account for declined re-submissions and the renewal of authorizations for orders shipped after the initial authorization has expired). Some merchant credit card account users may experience higher authorization ratios, but if your own rate goes above 120%, you need to definitely take a closer look.
- The problem with downgrades. Every time a transaction fails to meet all of the standards listed in the retailer's processing agreement, the transaction is processed at a lower interchange rate, which is typically called a downgrade. Often your processor will report all downgrades as "non-qualified" sales, but many of them will simply bundle all downgrades together and report them as miscellaneous fees. In general, if your downgrades or miscellaneous fees are higher than 10%, you have a problem. Your acquirer should at this point notice the issue and take action to bring downgrades back down. A high downgrade level should indicate to you that your merchant credit card account service provider isn't paying attention, or may just be incapable to implement the needed procedures.
Tuesday, 19 July 2011
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Credit Card Payment Processing Rules
Credit card payment processing account users are required to accept all card brands stated in their merchant agreements for payment for products and services sold, or for donations (for non-profits) at their locations. Retailers are not permitted to:- State or otherwise indicate that they prefer, in one form or another, any given bank card over another one.
- Try to persuade consumers not to pay by a given card.
- Criticize a credit card company or one of their programs or services.
- Attempt to convince or prompt a customer to make payment by any other payment form (for example cash or check), instead of a card of their preference.
- Impose any impediments, restrictions, disadvantages or additional charges when a card is offered that are not equally levied on all other payment forms, with the exception of cash, ACH funds transfer and cash.
- Participate in activities that damage the business or the credit card payment processing companies and brands.
- Promote any given card (except the store's own private label card that is used solely at their locations) more strenuously than the merchant promotes the other brands.
Merchants are permitted to promote discounts from their regular prices for payments in by check, in cash or by direct ACH transfers, as long as they have clearly stated the terms of such promotions (including the everyday and rebate prices) to customers and that any discount provided is equally applicable to users of all card brands.
Anytime a payment type is communicated to customers, or when consumers inquire about the forms of payments accepted, the credit card payment processing account user must state their acceptance of the card brands and show their logos, in accordance with the brands' requirements and equally prominently for all payment types. The merchant must not use these logos in any form that damages or otherwise hurts the goodwill associated with these brands, nor (without their explicit written agreement) make an endorsement of the merchant's merchandise or services. The retailer is permitted to only use the brand logos as is necessary to perform its obligations under the merchant agreement and is required to stop using them upon a cancellation of the processing agreement. Card acceptors cannot take bank cards for any of the activities listed below:
- Any merchant involved in illegal activity.
- E-commerce and MO / TO pharmacies (where fulfillment of the prescription is performed with an online or telephone consultation, without a physical visit with a physician.
- E-commerce and MO / TO firearm or weapons sales (including ammunition).
- E-commerce and MO / TO cigarette tobacco sales.
- Occult materials.
- Online gambling.
- Lotteries and raffles.
- Escort services
Monday, 11 July 2011
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Merchant Bank Account Copy Requests
When consumers cannot identify transactions on their monthly card statements, they usually turn to their issuer for a copy of the associated sales receipt to verify whether the transaction is legitimate. In this type of situation, the issuer initially attempts to address the customer's issues. If this is not done, the issuer submits a merchant bank account "copy request" (also called a "retrieval request") to the payment processing services provider associated with the sale.If your merchant bank account provider stores your transaction receipts for you, it will fulfill the requested copy request. On the other hand, if you store your own sales receipts, your processor will forward the request on to you. You will need to then produce a legible copy of the receipt and send it to the processor, which will send it on to the issuer.
Be advised that retrieval requests are no longer mandated for chip-and-PIN cards (except in the case of travel and entertainment, cash and quasi-cash copy requests), and VEPS payments. As a consequence:
- Issuers are no longer required to process a retrieval request for a chip-and-PIN card, and VEPS payment dispute prior to initiating a chargeback.
- If such a request is received for a chip-read payment, the merchant bank account provider no longer has to fulfill it.
Following are the applicable industry requirements for all sales receipts generated from point-of-sale (POS) terminals:
- Retailer or member name and address.
- Truncated account number. Industry best practices recommend that all but the last four digits of the cardholder's account number are displayed on the cardholder copy of the sales receipt.
- Additionally, the card's expiration date must not be shown at all. To verify whether your POS machines are adequately set up for account number truncation, contact your processor.
- Sales amount.
- Return and credit policy (if available).
- Transaction date.
- Merchant location code.
- The brand (Visa, MasterCard, Discover, American Express, etc.) used for payment must be stated on the customer's copy of the sales receipt.
- Authorization response code, if applicable.
- Space for customer signature, with the exception of:
- Transactions where the PIN is used in place of the signature.
- Limited-amount POS terminal transactions.
- Self-service POS terminal transactions.
- VEPS.
Once you get a copy request, retrieve the associated sales receipt, produce a legible copy of it, and fax or mail it (as requested) to your merchant bank account provider within the prescribed time frame. The copy will then be sent to the cardholder and the issue will be usually resolved at this stage.
Tuesday, 05 July 2011
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eCommerce Credit Card Processing Interchange
eCommerce credit card processing interchange fees are not in fact a hidden tax nor are they paid by consumers. Instead, this is a fee that is paid between the card acceptor's bank and the issuer. It is just a component of the discount, which is the compound fee retailers are charged for the service they get when they choose to take credit cards, as well as other other forms of bank cards.Among the many benefits associated with accepting electronic payments are increased sales, fraud prevention and quicker payment. The eCommerce credit card processing discount, which consists of costs such as accepting payments or leasing terminals, are but one of several charges a merchant is assessed for managing its day-to-day operations, such as power, gas, rent or advertising.
Customers are fully aware that retailers have to account for all of the expenses associated with running their operations by adding them into their prices. Attempts to call such components a "hidden tax" on customers are much like attempting to misrepresent a merchant's rent or utility expenses as a "hidden tax" on customers.
What is more, eCommerce credit card processing interchange rates are far from hidden. The Associations (MasterCard and Visa) publish all of their interchange fees biannually on their websites, and merchants are free to make them available to their customers. Retailers may choose instead not to disclose these charges to customers, just as they elect not to disclose any other costs of doing business or how they price their merchandise.
Interchange in reality serves to minimize costs for consumers by providing incentives for merchants to take cards, to financial institutions to issue them, and to consumers to use them. There are costs that the parties participating in a payment cycle incur and they have to be balanced among the participants. Simply limiting interchange fees for merchants will end up increasing costs for both issuers and consumers. It's actually already happening.
If issuers are not sufficiently compensated, through the interchange, for the credit risk they take, fraud protection they provide, and all the other benefits they provide to retailers, they would start issuing fewer cards, minimize reward programs and increase fees for customers. Additionally, with fewer cards in circulation, eCommerce credit card processing account users will ultimately lose the benefits they get from accepting cards.
In Australia, for example, where the interchange fees were limited by the government, customers ended up being charged additional fees experienced rising interest rates, and their rewards programs were substantially reduced. Moreover, there is absolutely no proof that merchants have lowered prices at their stores.
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